“Fight Against Stupidity And Bureaucracy”
Ever had a problem cancelling an account with a telephone company or an ISP?
I have had a few run-ins with companies like these and I’ll probably write about them in this blog sometime, so if you are interested stay tuned.
Meantime, here is an excellent example of what can happen. This one has become a classic. It’s a recording of a conversation between a guy called Victor Ferarri and an AOL employee there to “help” their customers. The AOL guy lost his job because of this call, and I think you’ll see why.
Two versions below. First is just the phone call. Second is a TV interview with Mr Ferarri. Enjoy.